I can think of disadvantages for people booking direct. Cruise lines, obviously, want you to book with them and to spend as much as possible doing so. Hey, I don’t blame them at all. It’s just that, as a travel consultant, our “bread and butter” is the client so a good travel consultant is going to look at what’s best for their client. Cruise lines sell a product. Travel consultants sell a service.
To gain and keep your business, we have to look out for what’s best for you. That does not mean pushing you to “buy a cabin on my cruise line and spend as much as possible to do so.” Here are seven things you could hear from a good travel consultant, but are not likely to hear from a cruise line:
- “In this case, I would not recommend upgrading to a higher category because………”
- “There’s a third party travel insurance that, in your case, is a better choice than the cruise line’s vacation protection because……”
- “There’s another option for an excursion in that port that’s offered by a third party that you might want to consider instead of the cruise line’s excursions because……”
- “I would suggest booking with this other cruise line because…..”
- “Don’t book this yet. You can save money by waiting until……”
- “Are you flexible with your date because……”
- (My favorite) “I’m calling to tell you that we saw that we saw a new promotion that you could qualify for so you are now saving……… “.